Placing an order

DEB Exams accepts paper and exam stationery orders via post, fax or website. To order via post or fax, please use the order form that you received in the post. If you need an additional order form, please contact us via our website, e-mail, phone or fax. Telephone orders will be taken, but are time-consuming and can also lead to inaccuracies. All telephone orders must be confirmed by post accompanied by the appropriate payment.

Dispatching Orders

We endeavour to dispatch all orders within 5 working days of receipt. We will endeavour to dispatch all internet orders within 3 working days of receipt. If a delivery date falls within a scheduled school recess (i.e. Christmas, midterm, Easter) we will ask in advance if the school will be open to receive said shipment. If not, we will hold the order until the school re-opens.

Your Packages

We make every effort to ensure that your order is shipped complete and accurately. Your order will be packed securely in boxes or envelopes. A dispatch report will be included with your order. Please refer to this report to identify where specific papers or CDs are located. We ask that all orders are checked upon receipt – please open and check all boxes within the shipment. If you notice any problems with your order please contact us immediately. In the event of any missing items we will endeavour to ship these to you on the same day that we receive your query.

Orders Shipped Incomplete

Unfortunately there are occasions when we are unable to ship a complete order due to stock shortages. In these instances you will receive an incomplete notice with your shipment. We record all incomplete orders and prioritise them for dispatch once our stock is replenished.

Corrections Envelopes

If you have indicated that you require corrections, we will include class envelopes with your order. Should you need additional class envelopes, please contact us and we will dispatch them via ordinary post by close of the next working day.

Corrections Policy

We endeavour to return all scripts within 18 working days of receipt. We send all scripts via a track & trace courier service.

If you find the actual correction of scripts to be unsatisfactory, we will re-correct the scripts at no extra cost to you and we will use a different corrector. Scripts sent back for re-corrections will be fast-tracked. In order to arrange re-correction, contact us within 2 weeks of receiving unacceptable corrections.

Payment

Fees for examination papers, corrections and postage & packaging should accompany your order form. Please make all cheques payable to DEB Exams.